Privacy Policy

1. Who we are

Land Rover Pro Spares is an independent Land Rover parts supplier operating from the SparesBoyz premises at 89 Chris Hani Road, Briardene, Durban North, KwaZulu-Natal, 4051. We are not affiliated with Jaguar Land Rover. For any privacy question or request, use the contact details in section 10.

2. What we collect

Information you give us when you use the quote form, the contact form, the chat assistant, phone, WhatsApp or email:

• your name, email address and phone number
• your vehicle details, such as model, year, engine and VIN or registration number
• the part you need, whether you want it new or used, and your town or area
• anything you write in a message or chat, and any photo you choose to upload in the chat

Information collected automatically when you submit a form, use the chat or click certain buttons (for example a phone or WhatsApp button):

• the page you were on and the page that referred you
• your IP address, browser type and whether you are on a phone, tablet or computer
• the type of button clicked and when

3. What happens to an enquiry

1. The details are saved in this website's database.
2. They are emailed to the SparesBoyz parts team, who look at the request and contact you by phone, WhatsApp or email about the part. A monitoring copy of that notification is also sent to Engine Finder (info@enginefinder.co.za) so that delivery of enquiries can be checked.
3. If you used the contact form, we also send you a confirmation email. That email goes to you only.

We use your information to answer your enquiry, prepare a quote, arrange collection or courier delivery if you go ahead, keep records of enquiries, and see which pages and buttons are used so the website can be improved. We do not sell your personal information, and we do not give it to other businesses for their own marketing.

4. The chat assistant

The chat window on this site is an automated assistant, not a person. To generate replies, your chat messages (and any photo you upload) are sent to Anthropic, the AI provider whose Claude models power the assistant. The conversation and the details it picks up (such as the part, your vehicle and your contact details) are stored in this website's database.

If you give your contact details in the chat, the conversation can be passed to the parts team as an enquiry, including when you leave the chat before finishing, so that someone can follow up. Please do not type sensitive information, such as ID numbers or banking details, into the chat. The assistant can make mistakes; a quote from the parts team is what counts.

5. Analytics, cookies and embedded content

• Google Analytics is used to measure visits and how pages are used. It sets cookies in your browser. You can block or delete cookies in your browser settings, or use Google's opt-out browser add-on.
• Our own click tracking records the button clicks described in section 2.
• The site uses your browser's session storage to remember small things during a visit, such as whether you have already closed the quote prompt.
• The contact page embeds a Google Maps map, and the site footer loads a reviews widget from Elfsight. These services receive your IP address and browser details when they load, and handle them under their own privacy policies.

6. Who else handles your information

Besides the SparesBoyz parts team, your information is handled by service providers that help us run the website:

• our website hosting provider, which stores the database
• Resend, which delivers the enquiry and confirmation emails
• Anthropic, for the chat assistant
• Google, for analytics and maps
• a courier company, if you ask for a part to be delivered

We may also disclose information where the law requires it.

7. Information sent outside South Africa

Some of these providers, including Anthropic, Resend and Google, process data outside South Africa, mainly in the United States. We use them on the basis that they are bound by their own data protection terms and laws that give your information reasonable protection, as POPIA requires for cross-border transfers. By using the chat assistant or submitting a form you acknowledge that this transfer takes place.

8. How long we keep it, and security

We keep enquiry and chat records for as long as we need them to deal with your enquiry, follow up on it and keep reasonable business records, and then delete them. Access to the database and the admin tools is password-protected and limited to the people who need it. No system is completely secure, but we take reasonable steps to prevent loss, misuse and unauthorised access.

9. Your rights

Under POPIA you may:

• ask whether we hold personal information about you, and for a copy of it
• ask us to correct or delete information that is wrong, out of date or no longer needed
• object to us using your information, including for any follow-up marketing
• withdraw consent you have given, without affecting anything done before
• complain to the Information Regulator at inforegulator.org.za

We may need to confirm your identity before acting on a request.